Need help? Support is available to assist with account questions, verification, deposits, withdrawals, technical issues or general feedback. Reach out via live chat, email or phone and we’ll respond promptly during support hours. For urgent account-related matters use the customer support email or phone line. For non-urgent enquiries and affiliate requests use the dedicated email addresses listed below. Assistance in English is provided across our contact channels.
| Department | Contact |
|---|---|
| Customer support | [email protected] - live chat, email support and account help during support hours |
| General enquiries | [email protected] - billing, promotions and general account queries |
| Affiliate enquiries | [email protected] - partner sign-ups, tracking and commission support |
| Phone | +61 2 9134 5782 - calls and SMS available during support hours |
| Working hours | Mon-Fri, 09:00-22:00 AEST - live chat and email responses within hours |
Contact by email
Email is the preferred contact method for detailed requests, account-related issues or situations requiring documents and explanations. Please send your message to [email protected] with a clear subject line and up-to-date contact details. Adding your account ID and any relevant attachments helps avoid delays. Incomplete or unclear requests can slow handling, so include everything needed up front.
Contact Form
Response Time
Most enquiries are answered within one business day. Complex issues may take longer depending on their nature and any documentation required. Live chat will usually give the quickest response during staffed hours, while email requests are generally replied to by the next business day. If your case needs verification or escalation, please allow additional time for our team to process it.
Feedback
Send feedback, suggestions or ideas to help improve the site. We review every message carefully and use your input to fix issues, improve navigation and prioritise new features that matter to users. Use live chat, email or the feedback form in your account. Thanks for taking the time - your input helps us make the site better for everyone.