Privacy, and Data Policy
We are Madnix Casino and this Privacy Policy explains how we collect, use and protect personal data when you use our casino services. The page covers the types of information we hold, how it is processed for account management, payments and security, how tracking technologies are used, and the rights you have over your data. The policy also explains data sharing with service providers and basic retention principles. Read this page to understand what information we collect and how to contact us about your personal data.
Types of data collected
Personal data. Name, email, date of birth, address, phone number and identity documents when KYC is required. Account credentials and communication preferences. Technical data. IP address, device type, browser, operating system and crash/game session data where applicable. Transactional data. Deposits, withdrawals, payment method details (including PayID, POLi, Neosurf and crypto addresses), bet history and wagering records.
How information is used
Account management. Create and maintain your account, verify age and identity, and process logins. Payments. Authorise deposits and withdrawals, apply KYC checks and prevent fraud. Service delivery. Enable gameplay, save preferences and process bonus eligibility subject to terms. Security and compliance. Detect suspicious activity, enforce limits and respond to legal requirements. Communications. Send transactional messages, account alerts and policy updates.
Data protection and security practices
Encrypted connections. Data in transit is protected using TLS 1.2 and site certificates. Access control. Account access is limited to authorised personnel and service providers for processing purposes. Verification. Identity documents are requested for withdrawals and account checks as part of KYC. Third-party security. We work with providers that implement appropriate measures to protect data during processing.
Cookies and tracking technologies
Cookies and local storage. We use cookies to keep you logged in, remember preferences and support core functionality. Analytics. Anonymous usage metrics assist performance monitoring and game stability. Advertising and pixels. Tracking may be used for promotions; you can manage cookie settings in your browser and via account cookie preferences. Blocking cookies may affect site features.
User rights regarding your data
Access and correction. Request a copy of personal data or update inaccurate information via your account or support. Deletion and restriction. You can ask to delete or restrict processing where permitted by law; account closure may retain records for legal or fraud-prevention reasons. Consent withdrawal. Withdraw consent for marketing communications at any time. Complaints. Lodge a privacy complaint through support and we will respond within a reasonable time.
Data sharing and third parties
Service providers. We share data with payment processors, KYC vendors, game suppliers, hosting and analytics partners to provide services. Legal and regulatory. Data may be disclosed to comply with legal obligations, investigations or responsible gambling requirements. No sale of personal data. Data is not sold; sharing is limited to necessary operational or legal purposes.
Updates to this privacy policy
Policy changes. We may update this policy to reflect legal or operational changes. Updated versions are posted on the site with an effective date. Registered accounts will be notified of material changes. Check this page periodically for the current terms. For questions about your data or to exercise your rights contact support through your account.